Bram Admiraal
Senior Customer Service Professional
Transitioning to AML, KYC, Compliance
Companies I've had the privilege to work with - Click on any company to visit their website
Professional Timeline
Customer Service Representative – Holland Casino Online
Playtech Managed Services
Resolving player issues involving accounts, payments, bonuses, and promotions while ensuring compliance with gaming regulations. Assisting managers with daily operations and stepping into supervisory duties during absences.
Customer Service Representative – Meta CD
Teleperformance Portugal
Supporting advertisers with campaign optimisation, troubleshooting technical/billing issues, and ensuring policy compliance. Collaborating with technical teams to resolve escalated cases efficiently.
Quality Analyst – Meta GPAC
Teleperformance Portugal
Auditing agent–client interactions, preparing detailed reports, and delivering performance feedback. Presenting weekly team performance insights and supporting quality calibration sessions.
Customer Service Representative – Footlocker
Teleperformance Portugal
Managing customer inquiries on orders, returns, and product issues across multiple channels. Assisting in onboarding/training new staff to maintain service standards.
Technical support – Volkswagen
Teleperformance Greece
Handling vehicle-related inquiries, related to the car’s infotainment systems. Processing back-office tasks and liaising with authorised dealerships.
My Characteristics & Strengths
Spotting small errors in customer info or transaction patterns before they turn into big problems.
Keeping spotless records that meet compliance standards.
Digging into issues to find root causes, whether it’s a billing error or suspicious activity.
Recognising red flags in behaviour or documentation.
Explaining complex rules to customers or summarising findings for compliance teams.
Quickly assessing situations and choosing the right action under pressure.
Certifications
Anti-Money Laundering Concepts: AML, KYC and Compliance
The Complete AML & KYC Compliance Masterclass
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The ABCs of the Banking and Insurance Business AML, KYC, the NAIC, IFRS, and More
Introduction to Risk Management
Cybersecurity Foundations: Governance, Risk, and Compliance (GRC)
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Finance Foundations: Risk Management
Insider Threat Risk Management
Leveraging AI for Governance, Risk, and Compliance
