Bram Admiraal
Senior Customer Service Professional
Transitioning to Bot Specialist
Companies I've had the privilege to work with - Click on any company to visit their website
Professional Timeline
Customer Service Representative – Holland Casino Online
Playtech Managed Services
Resolving player issues involving accounts, payments, bonuses, and promotions while ensuring compliance with gaming regulations. Assisting managers with daily operations and stepping into supervisory duties during absences.
Customer Service Representative – Meta CD
Teleperformance Portugal
Supporting advertisers with campaign optimisation, troubleshooting technical/billing issues, and ensuring policy compliance. Collaborating with technical teams to resolve escalated cases efficiently.
Quality Analyst – Meta GPAC
Teleperformance Portugal
Auditing agent–client interactions, preparing detailed reports, and delivering performance feedback. Presenting weekly team performance insights and supporting quality calibration sessions.
Customer Service Representative – Footlocker
Teleperformance Portugal
Managing customer inquiries on orders, returns, and product issues across multiple channels. Assisting in onboarding/training new staff to maintain service standards.
Technical support – Volkswagen
Teleperformance Greece
Handling vehicle-related inquiries, related to the car’s infotainment systems. Processing back-office tasks and liaising with authorised dealerships.
My Characteristics & Strengths
Carefully reviewing customer interactions and system outputs to spot inconsistencies or errors that could impact the customer experience.
Ensuring customer information, internal notes, and process documentation are accurate, well-maintained, and easy to reference.
Looking beyond surface-level issues to understand underlying causes, using patterns in customer queries and feedback to inform improvements.
Recognising unusual scenarios, recurring pain points, or sensitive situations and escalating or handling them appropriately.
Explaining processes and solutions in a clear, user-friendly way to customers, while also summarising insights for internal teams.
Quickly assessing new or unexpected situations and choosing effective solutions in a fast-paced support environment.
Certifications
Anti-Money Laundering Concepts: AML, KYC and Compliance
The Complete AML & KYC Compliance Masterclass
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The ABCs of the Banking and Insurance Business AML, KYC, the NAIC, IFRS, and More
Introduction to Risk Management
Cybersecurity Foundations: Governance, Risk, and Compliance (GRC)
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Finance Foundations: Risk Management
Insider Threat Risk Management
Leveraging AI for Governance, Risk, and Compliance
